MySpaGuy uses Balboa and Waterway.

Click their name for warrantee. Please print and keep for your records.

STANDARD LABOR WARRANTY: The following applies only if a part is found to be defective. Nuisance calls do not fall under the standard labor warranty. ONE TRIP CHARGE is free during the first ninety days.  From day 91 - for as long as you own that spa, your labor charge is capped at 50% of the then current standard level one tech labor rate as posted on the website hourly. "On-site" labor ("on-site" labor does not include travel costs to the hot tub, this will be made on a costs ONLY basis and must be paid up front.) † No Warranty other than what is stated herein is expressed or implied.

• • SPA & PARTS WARRANTY

  MySpaGuy and CSG stand behind every spa sold with a Basic Used Hot Tub Agreement. All Repairs with New Parts come with our Standard Agreement. One of the best in the industry. Longer Warrantees are available from $10 monthly! If the tech noted a longer warranty on your invoice, we will honor that warranty as long as you register your purchase here online and keep your receipt and proof of payment.

   

  ____ ____ BASIC USED HOT TUB AGREEMENT –ð PUMP Hot tub's pump for 6 Months. ð PLUMBING Only the following plumbing components: jets and glued fittings - against water loss due to defect in workmanship and materials, to the customer for the period of 3 Months & only applies to items we actually replaced. ð EQUIPMENT The hot tub's equipment - specifically the hot tub electrical computer control board “Spa pack” for 6 Months;“topside” control keypad 6 Months; ð COMPONENTS The hot tub's equipment - specifically the hot tub electrical component denoted here as a ð Temperature Sensor for 3 Months.  ð Hi-Limit Sensor 3 Months.  ð Pressure Switch 3 Months.   ð Flow Switch 3 Months.  ð Heater Element 3 Months.  

   

  THE FOLLOWING SERVICE AGREEMENTS ARE AVAILABLE FOR A FEE

   

  __ ____ 1 YEAR EXTENDED PARTS STANDARD AGREEMENT –ð PUMP Hot tub's pump for 12 Months. ðPLUMBING Only the following plumbing components: jets from failure unless deterioration due to improper chemical balancing as well as fittings against water loss due to defect in workmanship and materials, to the customer for the period of 3 Months & only applies to items we actually replaced. ð EQUIPMENT The hot tub's equipment - specifically the hot tub electrical computer control board “Spa pack” for 12 Months;“topside” control keypad 12 Months; ð COMPONENTS The hot tub's equipment - specifically the hot tub electrical component denoted here as a ð Temperature Sensor for 3 Months.  ð Hi-Limit Sensor 3 Months.  ðPressure Switch 3 Months.   ð Flow Switch 3 Months.  ð Heater Element 12 Months.  –Provides protection on major components for up to 12 Months. (UPGRADE for  $10 monthly for the term of the warranty stated herein. This is a 12 month non-cancellable term agreement. (PREPAY $100 AND GET TWO MONTHS FREE!)

   

  ____ ____ 2 YEAR EXTENDED PARTS SILVER AGREEMENT –Provides protection on major components for up to 24 Months. (UPGRADE for  $10 monthly for the term of the warranty stated herein. This is a 24 month non-cancellable term agreement. (PREPAY $199 AND GET FOUR MONTHS FREE!)

  
  ____ ____ 3 YEAR EXTENDED PARTS GOLD AGREEMENT –Provides protection on Major Components for up to  36 Months.  (UPGRADE for $10 monthly for the term of the warranty stated herein. This is a 36 month non-cancellable term agreement.  (PREPAY $259 AND GET ONE YEAR FREE!)

  
  ____ ____ 5 YEAR EXTENDED PARTS PLATINUM AGREEMENT –  Provides protection on Major Components for up to  60 Months.  (UPGRADE for $10 monthly for the term of the warranty stated herein. This is a 60 month non-cancellable term agreement. (PREPAY $419 AND GET 18 MONTHS FREE!)

  
  ____ ____ LIMITED LIFETIME EXTENDED PARTS AGREEMENT – Customer must Maintain Purchase Receipt and Proof of Payment. Additionally, (UPGRADE for $10 monthly for the term of the warranty stated herein. This is a 120 month term agreement. Either party may cancel with 90 days notice. (PREPAY $999 AND GET 20 MONTHS FREE!)

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• ____ ____ EXTENDED AGREEMENT FOR LABOR -  Our Extended Labor Agreement covers up to 2 Site Visits, 2 hours Drive time in addition to a total of 4 hours of labor each year.  The average repair takes Two hours so this agreement typically averages a Zero Labor deductible for TWO REPAIRS. There are exclusions, please ask your dealer for additional details. (Our Most Popular)

  This agreement may be cancelled by either party with 90 days notice.

   

  ____ ____ EXTENDED AGREEMENT FOR DEDUCTIBLE WAIVER - Our Extended Deductible Waiver Agreement covers up to 2 Complete Repairs Annually. This Agreement includes the following deductibles: Manufacturer charged Part Exchange Deductible; Dealer charged "No-Waiting" Part Exchange Deductible; Costs to Ship Defective Goods to Manufacturer; Any Shipping Costs charged by the Manufacturer returning parts to Dealer or End User. The average part exchange down time is mere hours with this incredible protection agreement. There are exclusions, please ask your dealer for additional details. (Our Most Popular)

  This agreement may be cancelled by either party with 90 days notice.

   

  All agreements may not be sold or transferred without prior written permission of the Dealer. If a monthly payment is missed, the agreement is placed on hold for 3 months. If a payment is not received during those 3 months bringing the account current. Dealer reserves the right to cancel or void the agreement. Any of the agreements herein have a value of one cent. Agreement may be cancelled by the dealer for fraud, abuse, unsafe conditions or failure of End User to properly maintain their spa. A Paid Annual Cleaning & Inspection (Full Scrub) by MySpaGuy Technicians is required with any extended warranty program or service agreement. All scheduled payments shall be done by ACH or EFT and shall be completed without demand. If at any time, a payment is not processed, it it the end user's responsibility to correct the issue and contact the dealer regarding payment arrears.

   

  All of the repair programs MySpaGuy offers; require a monthly payment to maintain the coverage, for the length of the agreement above and for the original purchaser only. If any payment becomes 30 days past due, the account is placed on hold and a lapse in coverage occurs. A fee of $150 plus all past due amounts must be paid to reinstate the agreement. Furthermore, Dealer has the exclusive right to cancel the agreement for end user's failure to pay as agreed herein.  A site visit and spa examination is mandatory before the program is reinstated. Failures during a lapse in coverage are not covered. Dealer also has the right to collect the money owed , in which case, the end user or prospective end user should read the Dealer's Terms and Conditions. None of the programs including Used Spa Sale Warrantees cover leaks. It is the policy of MySpaGuy to warranty any work completed on leak repairs for no more than 30 days.

   

  What is NOT covered under your warranty?
  The warranty shall be invalid if the item has been subjected to any alterations, misuse, abuses, or if any repairs are attempted by anyone other than an authorized MySpaGuy Service Agent.

  
  1) Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason.
  2) Damage or discoloration resulting from improper maintenance.
  a) The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface.
  b) The use of caustic cleaning solutions such as “409” brand cleaners.
  3) Pressure switches, pump seals, heater due to improper water chemistry after 12 months.
  4) The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.)
  5) Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase).
  6) Damage caused by failure to follow procedures defined in owner’s manual.
  7) Damage caused by improper or incorrect electrical hook-up.
  8) Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib.
  9) Scratches or damage caused by normal use.
  10) Damage by moving the spa.
  11) All spa accessories and add on jet accessories.
  12) GFCI nuisance tripping is not covered by any warranty.
  13) Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty.
  14) Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components.
  15) Flow Switch adjustments are not covered under warranty.

  16) Leaks caused by rodents or other leaks caused by natural cause or location or a manufacturers design flaw allowing excessive forces to create a pressure issue unless we have been hired to correct this issue and we have failed.

   

   A warranteed service call the first ninety days is free (up to one visit). Thereafter a labor rate of $50 hourly is applicable. Return to Manufacturer warrantees - require prepayment of estimated freight in addition to any applicable part and labor deductibles. If multiple parts have failed, a deductible may apply to each item. I understand my spa will be unusable while a warranty exchange is in process unless I participate in an extended care program. 

   

  This agreement applies only to Used hot tub's sold in South Carolina, North Carolina, Virginia and Georgia and excludes trade sales, hot tubs used for commercial purposes and former demo/rental hot tubs or units and or components where the balance has not been paid in full. Unless otherwise specified - this agreement covers parts only and parts are required to be returned at the owners cost, to the manufacturer.

   

  This agreement, if applicable, is a return to manufacturer warranty and honored by THE MANUFACTURER AND MySpaGuy Service & Repair Co., During the covered labor period, if any, a warranty exchange fee will apply unless customer ships parts back to manufacturer. WARRANTY APPLIES ONLY IF ITEM BELOW IS REPLACED; PAID FOR; AND SO MARKED HEREON. Inclusive of Parts and ONLY parts purchased through and installed by MySpaGuy. Reduced Labor Charges will apply unless a separate labor service agreement is purchased. By executing this document, you agree you have studied and agree to be bound by the Terms and Conditions at http://www.myspaguy.us/agree   

   

  VALIDITY: This agreement is only valid to the original owner and does not cover damage caused by neglect, misuse, wear and tear, improper electrical connection, freezing, Acts of God (or Mother Nature), water chemistry or leaving the empty hot tub exposed to the sun. All items are warranteed to be free from manufacturer defects on the date installed. Free Accessories, OR items for which you are not charged - are not covered by this agreement.

   

  NOTE: When installing the hot tub within or on a deck or patio the service door must be accessible for pump and control pack repair. If a leak or malfunction should occur in an inaccessible place it is the customers’ responsibility to make this accessible to the technician. This agreement shall be invalid if the item repaired has been subjected to any alterations, misuse, abuses, or if any repairs or relocations are attempted by anyone other than an authorized Carolina Service Group Authorized & Certified Repair Technician.

   

  PART DEDUCTIBLE: All Pumps, Heaters, Blowers, Turbos', Fiber Optic Boxes, Misters, Control Packs, Topside Controls, and Miscellaneous Electrical Components have a deductible no greater than $250. Seller will repair or replace and may substitute other items with similar performance at their sole discretion. On used Hot Tub's repaired under warranty, the seller, reserves the right to install used equipment. Replacement under any program is not applicable if failure is due to an event noted under the exclusions clause, or if contracted warranty term has expired. Exclusions are noted below . A deductible waiver agreement is available for a fee and must be noted on your original sales invoice to be valid. Deductibles are variable and are typically 25% of the MSRP of an item. Average deductibles for all NEW and UNUSED replacement items is  $150 or less, excluding Controllers, Packs and Topsides, which average a deductible of $250. The deductible may vary from year to year as prices decrease or increase. If an item is repaired, the average deductible for a repair is $50.

   

  EXCLUSIONS: Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason. - Damage or discoloration resulting from improper maintenance. - The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface. B)The use of caustic cleaning solutions such as “409” brand cleaners. - Pressure switches, pump seals, heater due to improper water chemistry after 12 months. - The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.) - Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase) - Damage caused by failure to follow procedures defined in owner’s manual. Damage caused by improper or incorrect electrical hook-up. Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib. Scratches or damage caused by normal use. Damage by moving the spa. All spa accessories and add on jet accessories. GFCI nuisance tripping is not covered by any warranty. Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty. Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components. Flow Switch adjustments are not covered under warranty.

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  LABOR AGREEMENT: A warranteed service call the first ninety days is free (up to one visit). Thereafter a labor rate of $50 hourly is applicable. Return to Manufacturer warrantees - require prepayment of estimated freight, in addition to any applicable part and labor deductibles. If multiple parts have failed, a deductible may apply to each item. I understand my spa will be unusable while a warranty exchange is in process unless I participate in an extended care or part exchange program.

   

  With any of our Services, Customer must Maintain Purchase Receipt and Proof of Payment, to Confirm Items are Paid in full. At no time will any work be completed with an outstanding balance.  Deductibles may apply. Agreements cover replacement Parts in similar condition of similar quality. If unavailable - upgraded parts, or in the case of a used hot tub, used parts may be installed. Extended Care Agreements may be transferred for a fee within 30 days of sale consummation or relocation. However, MySpaGuy must relocate the spa for the warranty to be transferrable.

   

  † No Warranty other than what is stated herein is expressed, implied or honored.
  

   PRICES ARE SUBJECT TO CHANGE AND ANY PRICES NOTED ON DOCUMENTS PRESENTED BY TECHINICANS OVER RIDE THE PRICES NOTED ON THE DOCUMENT HEREINUNDER.

   

  To view the most up to date and latest information regarding any and all warrantees, service, and agreements of any kind - you should review our binding  Terms and Conditions of MySpaGuy. Please let us know if any data is confusing or conflicting. If, however, there is ever a data conflict - the information contained on http://myspaguy.us/Myspaguy_terms_and_conditions.html is the controlling data - A link has been conveniently located below.

  
  

  Thank you for your business.
  Sincerely,
  The MySpaGuy Team

 

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